Fix payment bug, such as declined or incomplete transactions

If you accept problems paying for Google products, you might need to fix a trouble with your payments contour.

Find the outcome that you lot're experiencing below:

'Your transaction cannot be completed'

A variety of dissimilar situations may trigger this message. Effort these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to u.s., please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such every bit a credit card) matches the address recorded in your Google payments centre settings. If they don't match, update your address in your Google payments eye, and try the transaction again.
  • Endeavour using a Google Play souvenir card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you lot're using a desktop figurer, try the transaction using the Google product'due south website.
    • If you're using a mobile device, endeavor using the product'due south mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Try signing in to an existing Google Account and placing the lodge once more.
    • Attempt creating a new Google Account if you don't already have 1 and visiting the Google Store to try the transaction over again.

'Unable to consummate transaction: expired menu'

Check to see if your payment method is up to appointment. If it isn't, update it in the payments eye.

'Unable to consummate transaction. Delight apply some other course of payment.'

Note: These steps likewise utilize if y'all see the fault message 'Your payment didn't go through. Please try a different payment method or endeavour again later.'

Effort the post-obit:

  1. Check to see if your payment method is upwards to date. If it isn't, update it in the payments centre, and then try your purchase again.
  2. Brand certain that you have enough coin in your business relationship for the buy.
  3. If you're still having problems, contact your bank to see if there's a problem with your account.
  4. Endeavor making the buy again with a different payment method.

'Your payment was declined due to an issue with your account'

If y'all meet this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a little more data to protect your business relationship against fraud.
  • We need a little more data to comply with EU law (European customers just).

To set the issue, endeavour the following:

  1. Go to the payments eye.
  2. Take activeness on whatsoever errors or requests in the payments heart.
    1. You might demand to verify your identity before you can buy anything through your Google Account.
  3. Brand certain that your name, address and payment information are up to date.

'Unable to process payment: low card rest'

You might non have enough funds in your account to make the payment. Check your account balance or contact your depository financial institution.

Ineligible or unavailable credit or debit menu

Card is greyed out and says 'verify on pay.google.com'

Your card was reported as stolen. Y'all must verify the card before you tin utilize it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the greyed-out carte du jour.
  2. Click Payment methods
  3. Next to the card that says 'Verification needed', click Verifyand thenCharge card.
  4. Within two days, y'all'll discover a temporary charge on your card statement along with an eight-digit code.
  5. To consummate verification, go to pay.google.com and enter the viii-digit lawmaking.

If you try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Cheque how long agone y'all tried to verify your card.
    • If less than two days: Await upwardly to two days.
    • If more than than ii days: Check your card statement. You lot should detect a temporary accuse from Google called 'GOOGLE TEST,' with an eight-digit lawmaking.

Carte is greyed out and says 'card is ineligible'

You lot tin't use this card for this buy. Effort to make the purchase again with a different card.

If the card that you want to utilize isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Acquire more about what to do if you temporarily or permanently airtight your payments contour.

If you're still having trouble, contact support.

Was this helpful?

How tin we improve it?